At Tenderly Handmade, we take immense pride in creating and delivering handcrafted products that celebrate art, culture, and craftsmanship. Each product is carefully made, packed, and shipped with love and attention to detail. To ensure smooth transactions and fair handling of orders, we have outlined our refund and return policies below.
Order Cancellation & Modification
We begin processing your order as soon as it is placed to ensure timely dispatch. Therefore, once an order is placed, it cannot be cancelled.
If you wish to make any modifications to your order (for example, changes in quantity, product type, or colour), please inform us before 8:00 AM the next working day. Kindly note that:
- No refunds will be issued for modifications.
- The new total order value should remain the same or higher.
Shipping & Delivery Timelines
Orders within India are usually delivered within 2 to 14 days depending on your location. International deliveries typically take 2 to 4 weeks.
We request all customers to carefully review the product details, quantities, shipping address, and contact information before placing an order. Incorrect information may result in delivery failure, for which we cannot take responsibility.
Handmade Crochet & Knitted Products
We offer a 2-day return policy for our handmade crochet dolls, accessories, and finished products. If you are not completely satisfied, you may return the item for a refund provided:
The item is unused, in original condition, with all tags and packaging intact.
You inform us within 2 days of delivery.
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable courier service and retaining proof of postage. We will not be liable for returned parcels lost in transit.
Refunds will not be provided in the following cases:
Products showing signs of use.
Products not in their original condition, or missing parts or packaging.
Returns raised after 2 days from delivery.
If you receive a damaged, defective, or incorrect handmade product, please contact us within 2 days along with a full unpacking video. After verification, we will process your refund within 5 working days.
Refunds
Once we receive your returned product and complete our inspection, we will notify you of the refund approval or rejection. Approved refunds will be processed to your original payment method within 2 to 4 working days.
Please note that if your order is returned to us (RTO—Return to Origin) for any of the following reasons, we will deduct two-way shipping charges before reshipping or refunding:
Incorrect or incomplete delivery address.
Unreachable or incorrect phone number.
Recipient not available or refusing delivery.
Delivery OTP verification not completed.
Automated delivery calls not answered.
In such cases, refunds will not be issued unless the shipping costs are settled.
Shipping for Returns
All returns must be sent to the following address:
Tenderly Handmade
Dimapur, Nagaland 797112, INDIA
Return shipping charges are non-refundable and must be borne by the customer.
Final Note
We highly recommend that you record a video while opening your package and inspecting the contents. This step is essential for raising claims in case of damage, missing items, or incorrect delivery. Without this video, we will be unable to assist further.
For any assistance related to refunds or returns, please contact us at:
📧 Email: info@tenderlyhandmade.com