At Tenderly Handmade, we are dedicated to delivering your handcrafted treasures with care, transparency, and efficiency. This Shipping Policy outlines how we process, dispatch, and deliver your orders, both within India and internationally, and provides important guidelines to ensure a smooth and secure shopping experience.
Shipping Within India
At Tenderly Handmade, we take great care to ensure that your handcrafted treasures reach you safely and on time. All orders placed with us are packed the following day and dispatched the day after from our warehouses located in Dimapur, Nagaland and Kolkata, West Bengal. Please note that dispatches may be delayed in case of Sundays, long weekends, festive sales, or national holidays.
Delivery timelines within India vary depending on your location and proximity to our dispatch center. Typically, you can expect your order to arrive within 1 to 14 business days.
If you have any concerns about your delivery, we kindly request that you contact us within seven days from the confirmed delivery date as reflected in the tracking information. We regret that we will be unable to address disputes or claims raised beyond this period.
We are pleased to offer Free Shipping on all domestic orders valued above ₹599.
If your package is marked as delivered but you have not received it, please notify us within 3 days of the tracking status update. Timely communication is essential for us to assist you effectively.
International Shipping
Along with shipping across India, Tenderly Handmade proudly ships to most countries around the world. International delivery timelines typically range from 2 to 4 weeks, depending on your destination and proximity to our dispatch point.
We currently ship to the following countries:
Africa: Botswana, Congo – Brazzaville, Egypt, Ghana, Kenya, Morocco, Nigeria, Senegal, South Africa, Tunisia.
Asia: Bahrain, Bangladesh, Bhutan, Hong Kong SAR China, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Maldives, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam.
Europe: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.
North America: Canada, United States.
Oceania: Australia, New Zealand.
If your country is not listed above, please feel free to reach out to us. We will do our best to accommodate international shipping to your location wherever possible.
International shipping costs will be calculated and displayed on the Cart and Checkout pages once you add your selected products. Shipping rates are based on weight, beginning at 1 kilogram and increasing accordingly. To optimize your shipping cost, we recommend adding multiple products to your cart where possible.
Please note that customs duties, taxes, and regulations differ from country to country. If your package is held by customs in your country, it is your responsibility to liaise with the customs authorities and to cover any additional costs that may apply.
Important Delivery Guidelines
We kindly request that you do not accept any package that appears to be damaged. If you choose to accept a damaged package, please ensure that you clearly mention the condition on the delivery note before signing.
For your protection and to help us raise any claims with our courier partners, we strongly recommend that you record a video of the package and the unpacking process. Without this video evidence, we will unfortunately be unable to process any compensation requests for damaged or missing items.
For any shipping-related inquiries, please feel free to contact us at info@tenderlyhandmade.com. We are always happy to assist you.